eg333's Privacy Policy

1. Introduction and Scope

Welcome to the eg333 platform. This Privacy Policy ("Policy") describes what information is collected about you when you register with or use eg333's services, how that information is processed, and in what circumstances it may be shared with third parties.

This Policy supplements our Terms and Conditions and both should be read together. By using our services through the eg333 website, mobile application, or any other digital channel, you are considered to have accepted the terms set out in this Policy.

This Policy applies only to the eg333 platform. External websites or third-party services are governed by their own privacy policies, for which eg333 is not responsible.

2. Types of Information Collected

eg333 collects two types of information from its members: information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

Information you provide directly during registration and account management includes:

• Full name, date of birth, and national identity card number (for identity verification)
• Mobile number and email address
• Payment information — bKash, Nagad, Rocket, or bank account number
• Username and password set for your account
• Details of communications and complaints sent to customer support

2.2 Automatically Collected Information

When you use the eg333 platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of site access, pages visited, and session duration
• Login history and device fingerprint
• Transaction history and betting activity

3. How Information Is Collected

eg333 collects information through various methods. The main methods are described below:

3.1 Direct Input

You provide information directly when filling in registration forms, completing deposit and withdrawal processes, contacting customer support, and updating your profile. This collection is based on your voluntary participation.

3.2 Automated Technology

Information about how the platform is used is recorded automatically through cookies, web beacons, log files, and similar technologies. This information is used to analyse platform performance and ensure security.

3.3 Through Third Parties

During identity verification and payment processing, necessary confirmation information may be received from the relevant service providers (such as mobile banking providers).

4. Purpose of Using Information

eg333 uses collected information for specific and legitimate purposes. The main purposes are as follows:

• Account Management: Handling registration, identity verification (KYC), and ensuring account security.
• Transaction Processing: Completing deposits and withdrawals and maintaining transaction history.
• Service Improvement: Analysing platform performance to improve the user experience.
• Customer Support: Maintaining communication history to resolve complaints and provide assistance.
• Fraud Prevention: Identifying unusual transactions or account activity and taking protective measures.
• Legal Obligations: Meeting legal requirements from relevant authorities.
• Communications: Sending important service-related notifications and promotional offers.

eg333 never uses your information for purposes beyond those described above.

5. Information Storage and Security

eg333 gives the highest priority to protecting your personal information. Various technical and procedural security measures are in place to this end.

5.1 Technical Protection

• SSL encryption is used for all data transmission.
• Stored information is kept in encrypted form on secured servers.
• Firewalls and monitoring systems are active to prevent unauthorised access to accounts.
• OTP-based two-step verification applies for payment information confirmation.

5.2 Data Retention Period

Information is retained for the entire period an account is active and, after the account is closed, for as long as required for legal or administrative reasons. Once the specified period has passed, information is securely deleted or anonymised.

5.3 Staff Access Control

Only authorised eg333 staff can access information relevant to their specific responsibilities. All access is logged and reviewed regularly.

6. Sharing Information with Third Parties

eg333 does not sell your personal information for commercial purposes or share it with third parties without a relevant reason. Information may be shared in the following limited circumstances:

6.1 Service Providers

Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technology services. These partners are contractually bound to maintain privacy standards consistent with this Policy.

6.2 Legal Reasons

Information may be provided to meet legal obligations in response to lawful requests from relevant government authorities or law enforcement agencies.

6.3 Fraud Prevention

Limited and necessary information may be shared with specialised security services to protect account security and identify fraud.

Outside the reasons above, eg333 never transfers your information to third parties without your explicit consent.

7. Cookies and Tracking Technologies

The eg333 website and application use cookies and similar technologies. Cookies are small text files stored on your device that help recognise you and your preferences on subsequent visits.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your language and platform preferences.
• Analytics Cookies: Used to monitor and improve site usage.

7.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some login and session-related features to not work properly.

8. Your Rights

As an eg333 member, you have certain specific rights over your own personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request the correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request deletion of your information, unless a legal obligation requires it to be retained.
• Right to Restrict Processing: You may object to certain uses and request that restrictions be applied.
• Right to Data Portability: You may receive information held about you in a structured format.
• Right to Withdraw Consent: You may withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact our customer support. We provide assistance in both Bengali and English via 24/7 live chat and email. Our Responsible Gaming guidelines contain further guidance on managing your account and information.

9. Protection of Minors

eg333 strictly does not provide services to persons under 21 years of age. Age verification is in place during the registration process, and additional identity documents may be requested in cases of doubt.

If we receive credible information that a person under 21 years of age has created an account, that account will be closed immediately and the associated information will be deleted. If parents or guardians have any concerns about their child's account, please contact us directly.

10. Policy Changes

eg333 may revise this Privacy Policy from time to time as needed. For any significant changes, members will be notified in advance via their registered mobile number or email.

Revised policies take effect from the date of publication. Continued use of the platform after an update is considered acceptance of the revised policy. We recommend that members review this page regularly and also visit our About Us page to learn more.

Previous versions of the Policy are available through customer support upon request.

11. Contact

For any questions, concerns, or information requests relating to this Privacy Policy, please contact the eg333 customer support team:

• 24/7 Live Chat — available after logging in to the platform
• Email: [email protected]

Our support team provides assistance in both Bengali and English and responds to privacy-related requests as promptly as possible.