Play responsibly,
enjoy safely
Playing at eg333 is entertainment — not a way to earn money. We want every member to play in a healthy state of mind, within their own limits. On this page you will find out how to keep yourself protected.
Gaming is entertainment, not addiction
Our position on responsible gaming
We have always believed — even before eg333 was launched — that online gaming should be healthy entertainment, where you enjoy yourself within your own budget. But when gaming goes out of control, it can cause serious problems in both personal and family life.
That is why we have put several protection tools in place for our members — from setting deposit limits to complete self-exclusion. Our Terms and Conditions contain detailed guidance on gaming protection that applies to every member.
Always remember before you play: betting is not free of losses. Only place bets with an amount you can afford to lose. Never put gaming above spending time with family, your professional work, or your everyday responsibilities.
Read our Privacy Policy to learn how your information is kept safe — it contains clear details on account controls and data management. You can also visit our FAQ section for answers to common questions about responsible gaming.
Tools to keep yourself protected
The control features eg333 offers you
Deposit Limit
Set a maximum limit on your daily, weekly or monthly deposits. Once the limit is reached, no further funds can be deposited.
Session Time Limit
Set a time limit for each gaming session. When the set time is up, you will automatically receive a warning.
Temporary Break
Temporarily close your account for a set number of days — from 24 hours up to 6 weeks.
Self-Exclusion
Activate long-term self-exclusion — options are available to close your account for 6 months, 1 year, or permanently.
Gaming History
View your complete history of deposits, withdrawals and bets — useful for understanding your own spending patterns.
Reality Reminder
At set intervals, a reminder will appear on screen showing how long you have been playing.
Request self-exclusion
Temporarily or long-term close your account
If you feel you are struggling to keep your gaming under control, send a self-exclusion request right now. Our support team will action it within 24 hours. While self-exclusion is active, you will not receive any promotional messages or have access to your account.
For urgent needs, contact us directly on live chat — we are available 24/7 in both Bengali and English.
Self-Exclusion Form
As an alternative to filling in this form, you can also make a request directly via live chat or email.
Recognise the warning signs of a problem
If you notice these signs, it is important to seek help
You keep placing bets to try to win back lost money, and cannot stop even as losses keep growing.
You are hiding the amount and time you spend gaming from family or friends, or giving them false information.
You are spending time gaming at the expense of daily tasks, family responsibilities or your professional work.
You are borrowing money to play, drawing on savings, or using funds your family needs.
You feel anxious, irritable or mentally unsettled when you cannot play.
You are going beyond your set budget and time limits but cannot stop yourself on your own.
If you notice these signs in yourself or someone close to you, do not delay in seeking help. Acknowledging the problem is the first step toward resolving it.
Where to get help
You are not alone — support is always available
eg333 Live Chat
Talk to us directly on eg333's 24/7 live chat in Bengali or English. Whether it is self-exclusion, setting limits or any concern — our team is ready to help.
Email Support
Email us directly — eg333's support team handles all responsible gaming requests with confidentiality. Email: [email protected]
Family and Friends
Talk openly with a trusted family member or friend. Support from someone close to you can often be just as effective as professional help.
Professional Counsellors
Contact a mental health specialist or addiction counsellor. Both government and private counselling services are available in Bangladesh.
Mental Health Services
Free addiction counselling is available at the National Institute of Mental Health (NIMH) and the mental health departments of government hospitals.
Support Groups
Join a support group for people with gambling problems. Sharing experiences with others going through the same situation can make recovery easier.
Responsible gaming tips
Follow these habits before every session
Set a fixed budget before you play — and stop when you have lost that amount.
Set a time limit — decide before you start how long you will play.
Never play under the influence of alcohol or substances — impaired judgement makes it harder to make sound decisions.
Avoid playing when you are feeling down or under stress — emotions out of balance lead to greater losses.
Never borrow money for deposits or use funds that your family needs.
Take regular breaks and spend time on other leisure activities and social engagements.
Protecting minors
Keep children and teenagers safe
The minimum age to register at eg333 is 21. We verify identity documents to confirm age. If an account is suspected of being used by a minor, it is suspended immediately.
If there are children or teenagers in your home, make sure they cannot access your account. Use a password on your device and keep your login details secure.
Do not share your account password with anyone.
Do not leave yourself logged in on a device shared with children.
Keep your payment accounts (bKash, Nagad, Rocket) secured with a separate PIN.
Use parental control software to restrict access to gaming sites.
Questions about responsible gaming
Common questions and answers